As we are located in Vienna, Austria, we offer special shipping facilities for Austria:
Shipping by courier (taxi) in and around Vienna
Postal shipping
Express shipping

Delivery Time within AUSTRIA:
Depending on the season, shipping to Austria usually
takes one to three working days.
At Christmas shipping may take longer.

Shipping costs to AUSTRIA:
The shipping costs depend on the giftt basket's weight.
usually from € 9,90 to max. €25,00

Insurance
All baskets are sent insured.

We ship your baskets within Austria eg to

VIENNA, GRAZ, LINZ, KLAGENFURT, INNSBRUCK, BREGENZ, SALZBURG, VILLACH, WELS, ST.PÖLTEN, STEYR, KLOSTERNEUBURG; MÖDLING, HALLEIN, KUFSTEIN, EISENSTADT, KAPFENBERG, LEONDING, FELCHKIRCH, WIENER NEUSTADT, DORNBIRN, BADEN, SCHWECHAT, SPITTAL AN DER DRAU, KREMS, AMSTETTEN,

COMPANY POLICIES

Privacy:
We will never disclose and/or sell your information to anyone. The information we collect from you is solely for the purpose of processing your order.

Shipping and Delivery:
Single basket orders received by 12 p.m. CET Monday through Friday are usually shipped the same day.

Method Of Payment:
For international customers we accept VISA, MASTERCARD and Paypal.

Cancelled or changes in orders:
48 hour notice is required for any reason you need to change or cancel your order. Please notify us immediately by phone at +43 / 699 / 140 150 35 or e-mail us at office@vonherzen.at. We try to accommodate our Customers with the fastest yet most efficient way of shipping orders. Therefore if the gift has already been shipped regardless if cancellation was made within the allotted 48 hours we are unable to make a refund or change to order. If order was not shipped we would be happy to fill your request for cancellation. No questions asked.

Return:
A "No return policy" is essential for all Gourmet Food Baskets. All other purchased gifts must be returned unopened and have to be returned within 7 days of the receiving date in order to receive a full refund. Shipping Charges are not refundable or reimbursable.

Substitution Policy
From time to time, esp. in December, orders come in at such a pace that we temporarily run out of a particular basket item. When this is the case, we do reserve the right to substitute another product of equal or greater value to ensure your basket gets out on time. Thanks for your understanding.

We do not ship food to America or other countries that have have agricultural restrictions which apply to certain plant material. In these cases we can help you and recommend gift basket designers in the required countries.

A duplicate delivery charge is also in agreement when given the wrong recipient address. DHL charges € 10,00 for every sent back parcel - we have to charge you for this fee

Von Herzen Geschenkkorbservice, Sechshauserstraße 52-54, 1150 Wien, Tel 0699/ 140 150 35